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Pinkerton Foundation: Employer Engagement and the Myth of the Dual Customer
This paper argues that now is the time to re-examine how we can effectively engage employers: The current U.S. labor market is tightening, and long-term demogr…
Aspen Institute: Beyond Retail: What are Hotels Doing to Train Frontline Staff?
In the competitive US hotel industry, the majority of front desk clerks and housekeepers are not making a living wage, and the majority of hotels suffer from h…
Opportunity Nation: What the Opportunity Index Means to ACT’s Center for Equity in Learning
The Opportunity Index is an important and vital resource which has been meaningful to the work of ACT's Center for Equity in Learning.
National Fund for Workforce Solutions: Why Retail Matters
The retail industry has rarely been an area of focus for public workforce systems and development programs, though the retail industry supports one in four Ame…
Calabrio Analytics: 79% of Consumers Want Human-Driven Customer Service
About 79% of 3,000 consumers surveyed by customer analytics firm Calabrio said interacting with a human instead of a chatbot or digital channel is an important…
Dress for Success Celebrates RJT Graduation
Dress for Success collaborated with the Carnival Foundation and the Walmart Foundation to provide two new programs for employed women at Dress for Success seek…
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