The pandemic fundamentally changed the retail industry, requiring businesses to rethink the way they serve customers and keep their doors open. Join the Urban Institute for a virtual discussion exploring how some retail businesses have invested in frontline workers in ways that help the business more agilely adapt to the new normal. Our discussion will focus on how retailers support the advancement of the frontline retail workforce, how the pandemic is changing the retail sector, and how talent strategies can help make businesses more adaptable and resilient. We will discuss business culture, advancement strategies, and the metrics companies use to plan and assess their talent development approaches, highlighting insights from the forthcoming report Moving Up: Talent Strategies for Retail Businesses to Help Frontline Workers Advance.
