This research grant funded an in-depth analysis of workforce development programs and a literature review to identify the most promising models for helping workers in retail, logistics and customer service achieve upward mobility. The analysis resulted in a published report, Exploring Middle-Skills Training Programs for Employment in the Retail Industry, which was released in April 2016. The report focused on the key findings that 1) few nonprofit workforce training programs that prepare low-skilled workers for careers in the retail industry focus on middle-skill jobs; most instead focus on low-wage, entry-level positions, and 2) factors that constrain nonprofit workforce training providers from developing programs that target middle-skill jobs in retail are varied.

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